Who we are

The Pagoda Watch Company Limited is responsible for the information described in this policy.

Company number:13149237

Registered office: Swallow House, Washington.

Privacy enquiries: admin@pagodawatches.com

• This policy explains how we collect and use personal information when you visit pagodawatches.com, purchase our products, contact us or subscribe to our marketing.

Information we collect

Depending on your relationship with us, we collect:

• Your name, email address, telephone number, and billing and delivery addresses.
• Order details, payment status, transaction references and purchase history.
• information you provide about enquiries, bespoke watch projects, returns, repairs or warranty claims.
• Marketing preferences and records of consent or unsubscribed requests.
• Website usage and device information, such as IP address, browser information and interactions with our website, depending on your privacy choices and the technologies in use.

We receive information directly from you and, where relevant, from our website platform, payment providers, delivery providers or a person organising a group on your behalf.

Payments are processed through payment providers. Their privacy notices explain how they handle payment information.

How and why we use your information

We use personal information for the following purposes:

Orders and customer service: To take steps you request before a purchase, process orders, arrange payment and delivery, and manage returns, repairs and contractual warranties. Our legal basis is performance of a contract or taking steps before entering into one.

Legal and accounting requirements: To maintain required business records and meet applicable tax, accounting and other legal obligations. Our legal basis is compliance with legal obligations.

Business administration and protection: To respond to general enquiries, maintain security, prevent fraud and manage legal claims. Where appropriate, we rely on our legitimate interests in operating and protecting our business, balanced against your rights and interests.

Marketing: To send product news, launches and offers where we have your consent or where the law permits marketing to existing customers. Where consent is required, we rely on consent. Where the existing-customer exception applies, we rely on our legitimate interests in promoting our products, subject to the applicable marketing rules and your rights to opt out.

Website analytics and advertising: Where used, to understand website activity and measure or deliver advertising. We obtain consent where required for cookies, similar technologies and associated use of personal information.

If you do not provide such information needed to process an order, such as your delivery address, we may be unable to fulfil it.

Marketing choices: You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting admin@pagodawatches.com

You have the right to object to our use of personal information for direct marketing at any time.

Unsubscribing from marketing does not stop necessary communications about an order, delivery, return or service request.

We may retain a limited record of your opt-out so that we can request your preferences. 

Who receives your information

Where necessary, we share relevant information with:

• Shopify, which provides our online store platform.
• Payment providers used for your transaction.
• courier and fulfilment providers arranging delivery and returns.
• Email, IT and other service providers supporting our business.
• Accountants, professional advisers, insurers and authorities where required or justified by law.
• Manufacturing or servicing partners where information is needed to fulfil a bespoke order, repair or warranty request.

US order fulfilment

For orders delivered to customers in the United States, we share the customers name, delivery address and relevant order details with our US-based fulfilment partner, who operates as an individual. This enables them to arrange delivery and handle related fulfilment enquiries.

This sharing is limited to US customer orders.

We limit sharing to what is necessary for the relevant purpose. Some providers act on out instructions, other have their own legal responsibilities and privacy notices. 

Internal transfers 

Some providers or fulfilment arrangements may involve processing your information outside UK.

How long we keep information

We keep personal information only for as long as described in this policy.

For order and transaction records, we consider applicable accounting and tax requirements, warranty responsibilities and the relevant claim periods.

For enquiries and service request, we consider when the matter was resolved and whether a continuing business or legal need exists.

We retain marketing details while we have a valid basis to use them, subject to withdrawal of consent, objections and reviews of whether they remain necessary.

When information is no longer required, we delete it securely or anonymise it.

Cookies and similar technologies

Our website uses cookies and similar technologies. Some are necessary for functions such as shopping basket, checkout and security. Others may support analytics or advertising.

Where consent is required, we ask for it before those technologies operate. You can change your choices through our cookies preferences.

Keeping information secure

We use appropriate technical and organisational measures  to protect personal information against unauthorised access, loss, misuse or disclosure.

Access should be limited to people and providers who need the information for their work. No online service can guarantee absolute security.

Your rights

Depending on your circumstances, you may have the right to:

• Access your personal information and obtain a copy.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Restrict how we use your information.
• Receive certain information in a portable format.
• Object to processing based on legitimate interests. 
• Withdraw consent where we rely on it.

Withdrawing consent does not affect the lawfulness of processing before withdrawal. Some rights have exceptions; for example, we may need to retain records to meet legal obligations.

To exercise your rights, contact admin@pagodawatches.com. We may need to verify your identity. We respond within the time limits required by data protection law.

Changes to this policy

We review this policy and publish updates. Where required, we will bring significant changes to your attention.